Terms and Conditions

Terms and Conditions

We, Holiday La Palma, act solely as an intermediary between the party renting and the landlord and can only accept responsibility for the mediation.
If there is an issue relating to the accommodation which cannot be immediately resolved with the landlord, then we request that we are informed in order to assist with the mediation. In all instances, the landlord must be given an initial opportunity to redress the situation in a timely manner. Only when this has happened will any refunds be considered.
In the unfortunate event of cancellation, you can be assured we will do our absolute utmost to re-let the accommodation. If this is the case, then even if it is at a last-minute accommodation rate, we will be more than happy to refund you appropriately, retaining a 50€ administration fee. However, if this has not been possible, these are the charges with regard to a cancellation: –
More than six weeks before arrival - the deposit is returned, less 50€ administration charge
Six to four weeks before arrival - 50% of the deposit is returned, less 50€ administration charge
Four weeks to 14 days before start of reservation, deposit is lost.
13 days to 7 days before start of reservation, 50% of the total cost is charged/retained

If you leave the accommodation earlier than planned for your own personal reasons, then sorry we cannot give a refund.

We urge you to take out holiday travel insurance to cover unforeseen events.

* We are members of the ‘Association Casitas la Palma’