Terms and Conditions Casas Rurales
Terms and Conditions
At the time of booking a deposit of 40% is required to be paid by bank transfer within 10 days. The balance of 60% is required to be paid by bank transfer 14 days before arrival at the accommodation.
In case of cancellation the following will be retained:
25% if the cancellation is made more than 15 days before the arrival date
50% if the cancellation is made 15 to 7 days before the arrival date
75% if the cancellation is made 6 to 4 days before the arrival date
100% if the cancellation is made less than 4 days before the arrival date
If you leave the accommodation earlier than planned for your own personal reasons, then sorry we cannot give a refund.
We, Holiday La Palma, act solely as an intermediary between the party renting and the landlord and can only accept responsibility for the mediation.
If there is an issue relating to the accommodation which cannot be immediately resolved with the landlord, then we request that we are informed in order to assist with the mediation. In all instances, the landlord must be given an initial opportunity to redress the situation in a timely manner. Only when this has happened will any refunds be considered.
We urge you to take out holiday travel insurance to cover unforeseen events.
* We are members of the ‘Association Casitas la Palma.’